Reception coffee is a visitor's first contact with your company. Speed, cleanliness, and a simple choice matter most.
Serve reception coffee from a short list: black coffee, coffee with milk, tea, and water. Visitors should get their drink within a few minutes, in a clean cup, without waiting for someone from the kitchen.
What to keep on hand
- A coffee device close to reception or the meeting room.
- Cups or mugs, spoons, and napkins.
- Sugar, milk or creamer, and water.
- A decaf option and tea.
Who serves the coffee
Assign one person or a rota to look after visitors. In large offices, some companies put a self-service device in the visitor area so the receptionist does not have to leave the desk. The page on vending for companies (publisher's site) describes such setups.
Keeping the visitor area tidy
Collect empty cups right after the meeting. Wipe the counter by the machine several times a day.
FAQ
Should we use disposable cups? Reusable cups look better in the visitor area. Disposables work for events.
Can visitors make their own coffee? Yes, if the device is easy to use and clearly labeled.