A list of questions for a coffee vending machine supplier: drinks, service, cleaning, payments, breakdowns, and the agreement.
Before talking to a supplier, prepare questions about drinks, service, payments, and breakdown response. That way you can compare offers on equal terms.
Drinks and Products
Which drinks are available? Can the menu be changed? What lactose-free and caffeine-free options are there? How are allergens labeled?
Service and Payments
Who restocks and cleans the machine, and how often? Which payment methods are supported? Can employees pay by card or phone?
Breakdowns and the Agreement
How do you report a breakdown, and how quickly is it handled? How long is the agreement, and what are the termination terms? It is worth having a lawyer review the agreement.
FAQ
How many offers should we compare? At least two or three, using the same list of questions.
Should we ask for references? Yes, ask for contacts at current clients.